Warranty Information

Birchwood’s seating consists of high quality soy-based foam cut to precise specifications and wrapped in layers of polyester fibre for exceptional comfort. Cushions are warranted against loss of resiliency. The loss of resiliency should not be confused with a slight softening and flattening of the polyester fibre and foam that will occur as a result of normal usage and aging.

Made of engineered hardwood, the frame construction and sinuous wire No-Sag support system are warranted against breakage due to defective material or workmanship for a lifetime (25 year) pro-rated.

* Pro-rate formula: equal to month(s) used divided by month(s) warranted multiplied by current suggested retail price to be determined by Birchwood Furniture

Upholstery fabrics/leather are warranted by the original manufacturer against defective material or workmanship for one year. This warranty does not cover fading, pilling*, or shrinkage and is not vaild where there is evidence of heavy soiling, exposure to pets or abuse. Fabric damage or failure due to chemical treatment or improper cleaning is also excluded from this warranty. Proper cleaning instructions may be obtained from your Birchwood dealer.

* Pilling is characteristic of some upholstery fabrics which results in excess fibre coming off the surface of the material. This results in small balls or pills of fibre on the surface of the fabric. This condition is not warranted by the fabric mills because it is not viewed as a defect. It is simply excess material being released, which is comparable to fuzzing seen on new carpet or clothing, such as sweaters. The concern is the assumption that the fabric will come apart or disintegrate leaving a hole or ‘bald’ spot. In fact, the pilling will only persist until the excess fibre is gone and then it will stop. The recommendation during this process is to shave the surface of the fabric with a sweater shaver to remove the pills and restore the appearance of the fabric surface. This may need to be repeated until the surface pilling lessens and eventually stops.

Mechanisms (metal parts) are warranted by the original manufacturer for the lifetime of the product. (Subject to part availability)

Mechanisms (metal parts) are warranted by the original manufacturer for the lifetime of the product. (Subject to part availability)

All work done under this warranty must be approved in writing in advance. Birchwood reserves the right to perform all repairs at the factory in Calgary, Alberta. Freight costs to and from the factory are the responsibility of the end customer.

Please retain your original sales receipt and the printed warranty attached to your new furniture to substantiate your claim in the event warranty service is required.

1. Consumer should contact dealer.

2. Dealer should inspect and establish the need for warranty service prior to contacting customer service at Birchwood Furniture.

3. If service is required, Birchwood Furniture Customer Service will issue a return authorization number. Shipping charges will be the responsibility of the consumer.

4. Upon confirmation by Birchwood Furniture’s customer service that the warranty claim is valid, Birchwood will repair or replace the product at our option and return the product to the dealer, freight prepaid.

5. If Birchwood’s service department cannot verify a defect covered by our warranty, the dealer will be contacted for futher instructions. Should repairs be made, a purchase order will be issued for said repair, replacement or return of the goods, collect, at an agreed pre-determined cost.

6. Repairs under $50.00 may be authorized by our sales representative if local service is available. Repairs above the amount will require a return authorization number from Birchwood Furniture.

7. Birchwood Furniture will not accept any repair, inspection or debit charges, etc, if authorization was not obtained in advance.